We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery very fast, arrived in 7 days here in Brasília. Not taxed. I had a NTK Cherokee 2/3 people (1.55m width, 2.10m long and 1.15m tall. 2500mm. 2.6kg weight) and was decided to buy the cloud up 2 20D trails due weight. I have assumed the NTK small for 2 people and impractical to trails, so definitely cloud up 2 would not be comfortable for 2 people more backpacks it has only 1.25m wide. To track alone cloud UP2 would be perfect. So decided by cloud up 3 20D (1.80m width, 2.15m long and 1.10m tall. 4000mm. 2.4kg weight). Very easy assemble, charge, being larger and lighter than the NTK.
The tent is good, it pleases the color, just as in the picture, I wanted Green, before it seems to me nylon only gray were, I like that the inner part of of of of except that the living space from behind the design is slightly less than in the usual dome tents, it is collected very simply and quickly, Kind of tent and weight on individual elements and all together in the photo, the cover sewn its for the sake of greater compactness when packed in a backpack
Tent cloud up 1 person army green nylon 20D total kit weight 1540G. There are three more heavy tents, I use as needed. This, because of the weight, I plan to make the main and universal. Sewn normally. Materials look very gentle, let's see how she will show herself and how much it will last. Delivery is fast, everything is clear. Thanks to the Chinese manufacturer, we can use interesting things! I'll add a review after a few hikes.
The tent is great! Large, spacious. In nature, I did not use it yet, I laid out at home. A little did not understand how to pull on exactly the upper awning-the fourth strap is stretched hard and the transition is obtained. And the upper spacers are hard to put on. But it can because I do not have the strength, maybe men will be easier ..... About the zipper here they wrote that someone is eating. I do not know how it should be, but in my case, too, I have to hold the zipper with one hand, and the second zip up... Is this marriage?
Ordered from the Russian Federation in Balashikha. Delivery instead of 4 days took 5. be careful about the weight of the tent, I took lighter weight, which is 1.4 kg in the description, it is the weight of the tent. Full package with all packages 1833gr. Two-seat tent will fit two not large people. If it is planned to have a hike, the tent will easily enter the RAM of the highway, the Central Committee, if the width of the steering wheel is from 40 cm.
The tent is good. I fit in an outer bicycle bag. Of the minuses, the bottom is thin, it can be torn, so be more careful, see that there were no twigs and prickles. I also think that at the entrance there is only a grid. In the tent in the autumn night it will be cold, we slept at + 7, it was comfortable. Pegs and in general all the accessories are very cool, comfortable and clear.
Very top, accurate description, arrived in two days within Sao Paulo. Super recommend. Lightweight for trekking.
Shack arrived very fast, ordered in Sunday late and Tues morning she was already here. Communication with the store was easy and responses are fast. The tent is easy to assemble, light, has a door objects inside and a hook ceiling P hold flashlight, am very satisfied, still not used, bought 2 places and found a good size, to sleep two quiet if backpacks get out.
Arrived in 4 days by post (PAC) without taxation (stock in Brazil). Lighter (model 20d, 1,6 kg) and compact that my arpenaz 2 (2,1 kg with pegs titanium) I wore for camping alone. Missed the ribbons to tie the ceiling in varetinhas. Soon will test it in mountain and will post my impressions.