Character : Violet Evergarden
Rolecos is a professional costumes brand in the world,we found factory since 2001,located in Yiwu city of Zhejiang Province,China .
We main products : Cosplay /Retro Style/Halloween/Christmas Costumes ,ect .
Owing to Super Quality, Stable Supply, Reasonable Price, and Sufficient Delivery, our products have been enjoying a high reputation in more than 30 countries and regions, such as Europe, the USA, South America, Korea, and Africa.
All the products are directly delivered to consumers around the world .
We also welcome OEM and ODM orders. If you have pictures or samples, you can send them to us. We will manufacture products as per your specifications and requirements.
We are looking forward to your cooperation .
FAQS
Q:How to deal if size not suitable ?
A: First please contact us ,we provide return and exchange service of goods, we guarantee to be satisfied of you.
Q:How to return or exchange?
A:Please send it back,we will resend you within 3 days when we get returned parcel.We will send you new tracking no for resend items .The return shipping charge is for account of buyer .
Q:What should I do if have quality problems ?
A:Please contact us and send us picture for items after we comfirmed,If its our responsibility,we will give your particial refund as compensation . Full refund available as long as parcel is been returned
Q:Why I need to pay additional custom tax for my items?
A:On certain circumstances, some country may charge custom taxes for the purchase from other countries. please kindly note that buyer should be responsible for Custom Tax of his country.Dear ,thanks for understanding .
A:For a customized product, the processing time about 7-15 days, while a normal size can be sent out within 1-3 days after finish the payment . As for the transport time,It will cost 4-7 days via express delivery . China Post needs about 15-35 days (In addition to Brazil, Russia, Chile, Columbia and remote countries).
Dear buyer ,when you received order :
1.If you like them , please leave us a 5 Star positive feedback !!
2.If not satisfied with them , please contact us before leaving negative feedback,and please don’t open a dispute .We will resolve the issues, please give us a opportunity to serve you, give you a good buy experience .
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Intomagicshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
